1. Information we collect
Depending on the features you use, DrivX may collect:
- Account details: your mobile number used for sign-in, name and any profile details you choose to provide.
- Booking and trip details: pickup and destination, selected service and package, requested date and time, booking status, agreed fare, trip records, and relevant start/end odometer readings.
- Location: location you enter or select, or your device location when you choose a current-location feature and grant permission. Location may be associated with a booking or active trip.
- Support and feedback: messages you send to support, service feedback and ratings you submit.
- Rewards and offers: referral codes, coupons, reward credits and wallet activity if you use those features.
- App and notification information: basic technical and diagnostic information needed to operate the service. If you allow push notifications, the app may store a notification token so we can deliver service updates.
Customer ride fares are paid in cash directly to the driver. DrivX does not collect customer ride fares through Cashfree. If a payment feature is offered to you in the future, the applicable payment provider will process it and its terms will also apply.
2. How we use information
- Create and secure your account, including phone-number verification.
- Prepare and manage bookings, calculate and record the agreed fare, and provide trip status and support.
- Show relevant booking information to the driver assigned to your trip so the service can be performed.
- Apply eligible coupons, referral rewards or wallet credits and maintain related records.
- Respond to questions, resolve disputes, protect users and the platform, and meet legal or accounting obligations.
- Maintain and improve the reliability, safety and performance of DrivX.
3. Location and trip sharing
Location access is used only when you choose a location-based feature and your device grants the relevant permission. For a booking, pickup and destination information is used to arrange the service. During an active trip, location may be used for trip coordination or live trip sharing where that feature is available and enabled. The assigned driver may see the location and route details needed for that booking.
You can manage device location permissions in your phone settings. If you turn them off, you may need to enter an address manually and some location-based features may not work.
5. Payments, rewards and coupons
Customer ride fares are currently paid in cash directly to the assigned driver. DrivX may record the agreed fare and trip completion details to operate the booking and account features. If you use coupons, referral codes or DrivX credits, we process the relevant code and credit balance to apply the offer and prevent misuse. These credits are not cash unless the offer terms expressly say otherwise.
6. Service providers
DrivX relies on third-party services to operate parts of the platform. These may include Google Firebase for authentication, hosting, databases and push notifications; Google Maps services for maps and location-related features; and Cashfree for driver onboarding or driver-platform payments. These providers process information as needed to provide their services and under their own privacy terms.
7. Retention and security
We keep information for as long as needed to provide the service, maintain account and trip records, handle support or disputes, protect against fraud, and meet legal, tax or accounting requirements. When information is no longer needed, we delete or de-identify it where reasonably practicable and legally permitted.
We use access controls and other reasonable safeguards to protect information. No online service can guarantee absolute security, so please keep your sign-in codes private and contact us promptly if you believe your account has been misused.
8. Your choices
You can update available profile details in the app, manage location and notification permissions in your device settings, and contact us to ask about your information or request correction. Some information is needed to provide bookings and support; removing access to it may prevent certain features from working.
9. Account and data deletion
You can request deletion of your DrivX customer account and associated personal information using our account deletion page or by emailing customersupport@drivx.in. Include the mobile number registered to your account so we can verify the request. We may ask for additional information to confirm that you own the account.
After verification, we will delete or de-identify account information that we do not need to retain. We may retain limited booking, payment-reference, safety, dispute or audit records where required by law or needed for legitimate reconciliation and fraud-prevention purposes, and restrict their use to those purposes.
10. Contact DrivX
Privacy and customer support
Email: customersupport@drivx.in
Phone: +91 85108 40825
Please include your registered mobile number and booking reference where relevant. Never email an OTP, password, or full card details.
11. Changes to this policy
We may update this policy when our services or data practices change. The latest version and its effective date will be published on this page.