Services
- Local one-way: a verified driver drives the customer’s own car for a single city journey.
- Local hourly / round trip: book a driver for a selected time package in the customer’s own car; pickup and return location are the same.
- Outstation one-way: requests up to 500 km use the published distance bands; kilometres driven beyond the accepted quote are ₹10/km. Longer routes need Admin review.
- Outstation round trip: use day packages from 1 to 11 days, with no kilometre charge; extra duty time is ₹100/hour.
DrivX does not provide a taxi/cab fleet or a vehicle to the customer. The customer supplies the car. Customers pay the agreed ride fare in cash directly to the driver after the ride. Cashfree checkout is used for the driver’s one-time onboarding fee and eligible driver platform dues; it is not used to collect customer ride fares.
Pricing (INR)
These are the current proposed test rates. The app shows the applicable quote before confirmation. Taxes, if configured, and any eligible night surcharge are shown in the quote.
Local one-way — original approved distance bands
| Estimated route distance | Fare |
|---|---|
| Up to 5 km | ₹179 |
| Above 5 to 10 km | ₹229 |
| Above 10 to 15 km | ₹289 |
| Above 15 to 20 km | ₹345 |
| Above 20 to 25 km | ₹399 |
| Above 25 to 30 km | ₹459 |
| Above 30 to 40 km | ₹559 |
| Beyond 40 km | ₹559 + ₹12/km |
Local hourly / round trip
| Package | Included distance | Fare |
|---|---|---|
| 1 hour | Package rate | ₹149 |
| 2 hours | Package rate | ₹279 |
| 4 hours | 40 km | ₹449 |
| 8 hours | 80 km | ₹799 |
| 12 hours | 120 km | ₹1,099 |
| Extra distance | Above included allowance | ₹10/km |
| Overtime | After package/grace period | ₹2/minute |
Outstation one-way
| Estimated route distance | Fare |
|---|---|
| Up to 100 km | ₹1,270 |
| Above 100 to 150 km | ₹1,380 |
| Above 150 to 200 km | ₹1,666 |
| Above 200 to 250 km | ₹1,940 |
| Above 250 to 300 km | ₹2,167 |
| Above 300 to 350 km | ₹2,722 |
| Above 350 to 400 km | ₹3,000 |
| Above 400 to 450 km | ₹3,270 |
| Above 450 to 500 km | ₹3,555 |
| Driven distance beyond accepted quote | ₹10/km |
Outstation round trip
| Duration | Fare |
|---|---|
| 1 day | ₹1,333 |
| 2 days | ₹2,555 |
| 3 days | ₹3,777 |
| 4 days | ₹4,999 |
| 5 days | ₹6,221 |
| 6 days | ₹7,443 |
| 7 days | ₹8,665 |
| 8 days | ₹9,887 |
| 9 days | ₹11,109 |
| 10 days | ₹12,331 |
| 11 days | ₹13,554 |
| Overtime after package duty hours | ₹100/hour |
Contact Us
For bookings, driver onboarding, payment questions or complaints, contact DrivX support:
When contacting support about a ride or payment, include your booking or payment reference. Do not send OTPs or full card details.
Terms & Conditions
- DrivX connects customers to a verified driver who drives the customer’s own car. The customer is responsible for providing a roadworthy car and valid vehicle documents.
- The displayed quote is based on the service, route, package and published rate card. One local one-way distance band prices the route; bands are not cumulative. Local one-way is ₹179–₹559 through 40 km, then ₹12/km. The agreed quote and applicable rules are recorded with the booking.
- Final trip distance is checked using start and end odometer readings. Any applicable extra distance or overtime is calculated under the package rules and shown in the final bill.
- Customers pay the agreed ride fare in cash directly to the driver after the ride. DrivX does not collect customer ride fares through Cashfree.
- Drivers must submit required identity and driving documents and receive DrivX approval before accepting bookings. The one-time driver onboarding fee is ₹500 plus 5% GST (₹525 total by default), collected through Cashfree. If DrivX rejects the application, this fee is refundable to the original payment method, subject to payment-provider processing.
- After trips, the platform commission and other applicable driver dues are recorded in the driver account. Drivers can review the amount and pay outstanding platform dues through Cashfree; successful payment is recorded after gateway confirmation.
- Outstation one-way packages are available through 500 km; odometer distance beyond the accepted route is ₹10/km. Outstation round trips use day packages through 11 days; overtime is ₹100/hour after package duty hours. Local round trips return to the selected pickup and are priced by time only. Any taxes or extras are shown only when configured and disclosed in the booking quote.
For help or a dispute, call +91 85108 40825.
Refunds & Cancellations
Customer bookings
A customer may cancel before the trip starts. No cancellation fee is currently charged. Once a trip has started, contact support promptly if there is a problem. Ride fares are paid in cash directly to the driver; DrivX does not collect or process in-app ride-fare refunds.
Driver onboarding fee
The one-time onboarding fee (₹500 plus 5% GST by default) is refundable if DrivX rejects the driver application. The refund is returned to the original payment method after the application decision; payment-provider processing time may apply. If an applicant withdraws before a decision, contact support for a case review; withdrawal does not automatically qualify for a refund.
Driver dues payments
Cashfree payments toward driver platform dues are applied only after gateway confirmation. If a payment is debited but the DrivX due remains unpaid, contact support with the Cashfree order/payment reference so the transaction can be checked. Duplicate or failed payments are handled after provider verification and refunded where applicable.
How to request help
Call +91 85108 40825 and share your registered phone number and payment reference. Never share an OTP or full card details.
Privacy Policy
DrivX collects information needed to provide driver-booking and driver-onboarding services. This may include a verified mobile number, name, email, pickup/drop-off details, booking and odometer records, support messages, driver identity/licence documents, payment references, and location while a driver is online or completing an active trip.
How information is used
- To sign in, create and secure customer/driver accounts, process bookings, calculate fares and dues, and provide trip updates.
- To verify driver applications, review uploaded documents, collect the configured onboarding fee and driver dues through Cashfree, and keep payment/audit records.
- To share the minimum trip details needed between the assigned driver and customer, provide support, prevent misuse, and meet legal/accounting requirements.
Service providers and retention
DrivX uses service providers for hosting, authentication, maps, messaging and payment processing, including Firebase/Google services and Cashfree. Payment credentials are handled by the payment provider; DrivX stores payment/order references and status, not full card credentials. Driver live location is shared for an active trip or availability functions and is not intended as continuous idle tracking. Records are retained while needed to operate the service, resolve disputes and meet legal obligations, then deleted or de-identified where appropriate.
Your choices and contact
Contact DrivX to request access, correction or deletion of account information, subject to records that must be retained for safety, fraud prevention, payment reconciliation or legal reasons. For privacy questions, call +91 85108 40825 or email customersupport@drivx.in.
Effective date: 29 October 2026.